Euroffice

Euroffice Header

CLIENT
Euroffice

ROLE
UX Designer, Visual Designer

Euroffice, an online stationery company, had a problem with elements of their website which were receiving some negative feedback from their customers. As well as interviewing the stakeholders about what their goals were for the website, we took the following steps:

  • Listened to some of the customer calls to the call centre and gathered customer complaints
  • Prioritised the key elements of the site to work on – the header, navigation, search, and shopping basket were first
  • Introduced web fonts to the site
  • Created low and high-fidelity wireframes
  • Created a new style guide
  • We worked with the Italian branch of the company to ensure there was overall consistency
  • A/B Tested variations of the homepage for our customer sectors
  • Redesigned the weekly email template

Shopping Basket Notification

The Result
This project was a huge undertaking and was completed within 3 months. There was the added challenge of making sure that any decisions made would also make sense and fit seamlessly in Italian, as well as continue are daily and weekly updates to the live site.

Euroffice Homepage Design

 

Euroffice Newsletter Design